Additional Services

Our Additional Concierge Services
Are Here For You

Very few enterprises have the staffing resources they need to complete the existing and future projects on their list. That’s where we come in. Our concierge service allows you to tap into even more of our offerings at no additional charge.

IT Staffing – SEaaS
(Sales Engineering As A Service)

SurgCX’s resource augmentation services will work with you to assist in keeping projects on time, within budget, and freeing up resources (both personnel and IT spend). Our dedicated team leverages an extensive pool of resources to provide high-level engineering and technical talent anywhere in the world.

Let our experts help with the following:

  • Short- and long-term assignments
  • IT Infrastructure Pre/Post Sales
  • Large-scale, iterative deployments
  • Resource gaps
  • Complex projects
  • *Marketing as a Service
  • *TEM

Security

Enterprises today need a security methodology and partner that are aligned with specific enterprise goals. As a security professional, we want to understand your needs and help you defend against present-day threats and dangers. We will leverage our global partners of suppliers to provide a security platform to increase operational efficiency, shield users and data, all while maximizing costs.

Let SurgCX be your security expert from application development, to regulatory and compliance, through deployment and training.

  • Address gaps, manipulate danger and allocate resources to better guard your organization
  • Bring creativity and discipline to your security program
  • Develop and align safety strategies to support your personal or unique business goals
  • Assess your application profile and build a custom roadmap to your ever-evolving security initiatives
  • Help you guard what matters to your organization

Special Events & Festivals

Whether planned or last minute, events and festivals can be hectic! Wherever your event is in the world, we are here to help you with your broadband connection, credit card processing, marketing and artist networks, voice and all your telecommunication needs. Let’s make sure your fans and artists are connected and sharing their experiences in real time and let’s get creative!

ATM Service

  • Wired or wireless MobileMoney ATM service
  • Offload cellular networks to ensure functional ATMs work
  • ATMs will be tied to the network with separate VLAN

Wi-Fi Service

  • Managed Wi-Fi networks for production, artists and sponsors. Each with different VLANs and SSIDs

Wired Service

  • Hard wired Cat5 drops

Wired Service

  • Voice lines / handsets / cat5 drop / voicemail
  • Special features for production and artists

All Of Our Service Offerings

CLOUD BACKUP & DISASTER RECOVERY

Backup as a Service (BaaS) protects the data, and typically allows for recovery of a file or server back to the customer’s on-prem environment. Disaster Recovery as a Service (DRaaS) protects the business, and allows for recovery of the entire IT environment (servers, storage, networking, apps, data) in the cloud.

DESKTOP AS A SERVICE

Desktop as a Service (DaaS) provides virtual desktops to end users, allowing them to use any device (laptop, tablet, phone, thin client). It differs from VDI in that the provider hosts and manages the desktop virtualization platform.

EMAIL & PRODUCTIVITY

Email & Productivity is a managed SaaS solution providing hosted email, web & desktop applications (word processing, spreadsheet, presentation, etc.), file storage, and optionally voice. Popular solutions include Microsoft’s Office 365 and Google’s G Suite.

INFRASTRUCTURE AS A SERVICE

Infrastructure as a Service (IaaS) provides virtual or physical servers on demand. The servers, storage, and network hardware are located in the provider’s data center and abstracted from the customer.

TELECOM MANAGEMENT

Telecom Management is an outsourced service across a business’s entire telecom lifecycle, from initial orders to ongoing management to contract terms. It applies to circuits, mobile lines, and even cloud services. Telecom Management can include auditing, inventory creation, Telecom Expense Management (TEM), project management, trouble ticket management, and escalation management.

COLOCATION

Colocation provides a secure data center environment for your IT infrastructure. The provider takes care of power, cooling, rack space, and bandwidth.

HELP DESK

Help Desk Services consist of outsourced help desk staffing, and do not typically include ticketing software. They can replace an internal help desk entirely, or provide augmentation during peak hours. Help Desk Services can reduce overhead, improve service, and increase productivity.

HOSTED FAX

Hosted Fax or eFax is a scalable, highly available Internet service that replaces fax machines and fax servers. Users are able to securely send and receive documents using their phones or laptops.

MANAGED SERVICES

Managed Services are generally remote, 24×7 services for IT infrastructure. They include proactive monitoring and alerting, patch management, engineering support, reporting and metrics, help desk for end users, and related maintenance and support. Managed Services support various IT environments, including on-premises, colocation, private cloud, and public cloud (AWS, Azure, Google, etc.).

Let SurgCX Guide The Way

The Right Solution… Right Now.

Learn how SurgCX’s consulting services will set your company up for success. It all starts with a conversation about how we can service your communications needs. Reach out today!